Terms & Conditions

Last updated: 11/10/2026

Welcome to Dappled Willow Interiors. These Terms & Conditions apply to your use of our website and to any orders you place with us.

By using our website or placing an order, you agree to these Terms & Conditions.

1. About Dappled Willow Interiors

This website is operated by Dappled Willow Interiors.

Email: dappledwillows@hotmail.com

Our business address is provided as part of the information supplied with your order and for any formal correspondence.

2. Our products

We do our best to ensure that product descriptions, photographs, colours and measurements on our website are accurate.

As some of our products may be handmade or made using natural materials, small variations in appearance may occur. These variations do not affect the quality or intended use of the product.

All products are subject to availability.

3. Prices and payment

All prices are shown in pounds sterling (£).

Delivery charges, where applicable, will be shown before you complete your order.

We reserve the right to correct obvious pricing or product information errors. If an error affects an order you have placed, we will contact you before processing the order.

Payment is made through the payment methods available at checkout.

4. Placing an order

When you place an order, you are offering to purchase the products selected by you.

You will receive an email confirming that we have received your order. Your order is accepted when we confirm that the order has been accepted or your products have been dispatched.

If we are unable to fulfil your order, we will contact you and refund any payment you have made.

5. Delivery

We will deliver your order to the address provided at checkout.

Our delivery options, charges and estimated delivery times are shown on our website and during checkout.

We will make reasonable efforts to dispatch your order within the timeframe stated on the relevant product page or at checkout.

If there is an unexpected delay, we will contact you where reasonably possible.

6. Returns, refunds and cancellations

Your statutory consumer rights are important to us.

Information about cancellations, returns, refunds and faulty or damaged products can be found in our Refunds & Returns Policy, which is available separately on our website.

Nothing in these Terms & Conditions affects your legal rights as a consumer.

7. Product safety

Please read and follow any safety instructions supplied with our products.

This is particularly important for candles, diffuser oils, reed diffusers and other fragranced products.

Products should only be used for their intended purpose and in accordance with any instructions or warnings provided.

8. Intellectual property

All content on the Dappled Willow Interiors website, including photographs, product descriptions, logos, graphics and written content, belongs to Dappled Willow Interiors or is used with permission.

You must not copy, reproduce or commercially use our content without our permission.

9. Website availability

We aim to keep our website accurate and available, but we cannot guarantee that it will always be free from errors or interruptions.

We may occasionally update, suspend or change parts of the website where necessary.

10. Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited, or affects your statutory rights as a consumer.

11. Privacy

We respect your privacy. Our Privacy Policy explains how we collect, use and protect your personal information.

Our Privacy Policy is available separately on the Dappled Willow Interiors website.

12. Changes to these Terms

We may update these Terms & Conditions from time to time.

The Terms & Conditions applying to your order will normally be those displayed on our website when you place your order.

13. Governing law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you will also benefit from any mandatory rights and protections provided by applicable UK consumer law.

14. Contact us

If you have any questions about these Terms & Conditions or an order, please contact us at:

Dappled Willow Interiors Email: dappledwillows@hotmail.com