Refund and Returns Policy
Thank you for choosing our online home decor and home fragrancing store for your shopping needs. We hope you will love your purchase. If you are not satisfied with your order, we offer a 14-day refund policy.
The following terms and conditions apply to our refund policy:
The 14-day refund policy begins from the date you receive your order.
To be eligible for a refund, the item(s) must be in their original condition and packaging, with all tags attached.
The item(s) must be returned to us within 14 days of receipt.
The customer is responsible for the cost of shipping the item(s) back to us.
Refunds will be issued to the original payment method used to place the order.
Shipping and handling fees are non-refundable.
We cannot accept returns for personalised or custom-made items.
We do not offer exchanges. If you wish to exchange an item, please return the original item and place a new order.
Refunds will be processed within 7-10 business days of receipt of the returned item(s).
To request a refund, please email us at dappledwillows@hotmail.com with your order number, the reason for the return, and a photo of the item(s) in their original condition and packaging.
We will review your request and provide you with instructions on how to return the item(s).
Thank you for your understanding and cooperation. We strive to provide you with the best shopping experience and quality products. If you have any further questions, please do not hesitate to contact us. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. Our gift cards are non-returnable